Your Questions, Answered.
We’ve compiled answers to the most common questions about Ripple & Co., from our materials to our sustainability practices. Can’t find what you’re looking for? Reach out—we’re here to help!
Products and Materials
What materials are used in Ripple & Co. bags?
Our bags are crafted from premium, full-grain Australian leather, known for its quality and durability. This leather is sourced from eco-friendly tanneries that adhere to strict sustainability standards, ensuring every bag is as kind to the planet as it is beautiful.
Are Ripple & Co. bags eco-friendly?
Yes, sustainability is at the core of what we do. Our leather comes from certified tanneries that follow environmentally responsible practices, including minimizing water usage, reducing waste, and lowering emissions during the tanning process.
How should I care for my Ripple & Co. bag?
To maintain your bag, gently wipe it with a damp cloth to remove dirt or stains. Avoid exposure to direct sunlight or moisture for prolonged periods. For long-term storage, keep the bag in a dust bag or cool, dry place to preserve its quality.
Are the bags available in multiple colors?
Yes, our bags are available in a range of earthy tones inspired by Australia's natural palette. These timeless colors are versatile and designed to complement any outfit.
Are the bags suitable for everyday use?
Absolutely! Our bags are designed with practicality in mind, featuring ergonomic straps, spacious interiors, and durable materials, making them perfect for work, travel, or casual outings.
Orders and Shipping
Where do you ship?
We currently ship across Australia and to select international destinations. For international orders, shipping rates and delivery times may vary depending on the location.
How long does shipping take?
Standard shipping within Australia typically takes 3–7 business days. For international orders, delivery times can range from 7–14 business days, depending on the destination and customs processing.
Can I track my order?
Yes, all orders come with tracking. Once your order has been dispatched, you’ll receive an email with a tracking number and link to monitor your shipment’s progress.
What is your return policy?
We accept returns within 30 days of purchase, provided the item is unused, in its original packaging, and includes all tags. For more information on initiating a return, please visit our Returns page or contact our support team.
Can I change my order after placing it?
If you need to modify your order, please contact us as soon as possible. While we’ll do our best to accommodate changes, alterations may not be possible once the order has been processed or shipped.
Custom and Corporate Services
Do you offer custom-designed bags?
Yes, we collaborate with clients to create bespoke leather bags tailored to their unique needs. Whether it’s a personalized design or a functional product for a specific purpose, we’ll work with you to bring your vision to life.
What corporate services do you provide?
We offer high-quality leather products that are perfect for corporate gifting or branding. These include customized bags, pouches, and other accessories that can feature your logo or design for a professional touch.
How do I place a custom order?
To place a custom order, contact us through our Contact page or email our team directly. We’ll discuss your requirements, provide design options, and share a detailed quote based on your preferences.
Is there a minimum order quantity for corporate gifts?
Yes, the minimum order quantity depends on the type of product and customization required. Please contact us to discuss your project, and we’ll provide specific details tailored to your needs.
Can I see examples of previous custom projects?
Of course! We’d be happy to share examples of custom projects we’ve worked on in the past. Reach out to our team, and we’ll provide images or case studies that align with your interests.